Privacy Policy

Last updated: September 2024

Introduction

lotus-trek is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, disclose and safeguard information when you visit our website or engage our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when using our contact forms or engaging our services, including:

• Name and contact details
• Organisation name and role
• Project information and requirements
• Communications and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Pages visited and time spent on site
• Referring website address
• Device and operating system information

How We Use Your Information

We use collected information for the following purposes:

• Responding to enquiries and providing requested services
• Communicating about projects and proposals
• Improving our website and services
• Complying with legal obligations
• Sending relevant updates with your consent

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist our operations
• Professional advisors as required
• Government authorities when legally required
• Project partners with your consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements. Project-related information may be retained for professional records purposes.

Your Rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing in certain circumstances
• Withdraw consent where applicable

Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about how we use cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

lotus-trek
Level 12, 88 George Street
Sydney NSW 2000
Australia
[email protected]

Australian Privacy Principles

Our handling of personal information is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may lodge a complaint with the Office of the Australian Information Commissioner if you believe we have not handled your information appropriately.